Spare parts dilemma is big issue for Mini customer

The Oxford Times: Rich Plummer-Powell. Picture: OX65197 Antony Moore Buy this photo Rich Plummer-Powell. Picture: OX65197 Antony Moore

A CHARITY worker has been left fuming after being told he can’t have his Mini Cooper repaired for months because of a parts supply problem.

Rich Plummer-Powell’s Mini Cooper broke down before Christmas but he will have to wait until March to have the gear cables fitted by a Mini dealer.

Mr Plummer-Powell, 35, from Headington, said: “I took the car to a local dealer, the Aladdin Garage in Oxford, as the service contract with Mini had run out.

“They contacted North Oxford Garage for the part and were told it would take five days. But a month after the parts were ordered there was no news and then we were told it would be April before they would be supplied.”

Now Mr Plummer-Powell says he will find it difficult to carry out his role as a bereavement service volunteer for Oxford-based Sobell House, which requires use of a car.

He also contacted Mini customer services but was not offered any further assistance.

Mr Plummer-Powell said: “I am very disappointed that Mini seems to care so little for their customers.”

He has now been forced to take the car to Mini dealer North Oxford Garage which will provide him with a courtesy car until the repair is made.

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Marc Mustard, spokesman for Mini parent firm BMW, said: “An issue with the supply of this specific part means a replacement part is now due to arrive on March 20.

“Our dealer network can, and would, provide a courtesy car under these circumstances. However, as the customer is using a third-party garage, we are unable to offer this service.

“We advised the customer that should he wish to use North Oxford Mini instead, a courtesy car would be offered ”

Comments (4)

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2:58pm Thu 13 Feb 14

Dilligaf2010 says...

Or the part could be bought off eBay, and be delivered by Monday 17th February http://www.ebay.co.u
k/itm/BMW-MINI-One-C
ooper-Gear-Linkage-C
able-Remote-R50-/321
306014757?pt=UK_Cars
Parts_Vehicles_CarPa
rts_SM&fits=Cars+Yea
r%3A2004|Car+Make%3A
Mini|Cars+Type%3ACoo
per&hash=item4acf54b
425
Or the part could be bought off eBay, and be delivered by Monday 17th February http://www.ebay.co.u k/itm/BMW-MINI-One-C ooper-Gear-Linkage-C able-Remote-R50-/321 306014757?pt=UK_Cars Parts_Vehicles_CarPa rts_SM&fits=Cars+Yea r%3A2004|Car+Make%3A Mini|Cars+Type%3ACoo per&hash=item4acf54b 425 Dilligaf2010
  • Score: 5

3:24pm Thu 13 Feb 14

King Joke says...

A complete farce caused by a fragmented industry and quart-in-a-pint-pot, just-in-time inventory management. In the old days mini parts would be shared with the wider BL parts bin and reaonable stocks held by motor factors.

When my mate's Metro 1.3S needed a new brake part it came in a Land Rover box. Vauxhall/GM and Rootes models would have been the same.
A complete farce caused by a fragmented industry and quart-in-a-pint-pot, just-in-time inventory management. In the old days mini parts would be shared with the wider BL parts bin and reaonable stocks held by motor factors. When my mate's Metro 1.3S needed a new brake part [this was 25 years ago so I can't remember what it was!] it came in a Land Rover box. Vauxhall/GM and Rootes models would have been the same. King Joke
  • Score: 4

3:27pm Thu 13 Feb 14

EMBOX2 says...

"In the old days mini parts would be shared with the wider BL parts bin"

Would have made no difference, everyone at BL was on strike all the time, you had more chance of getting a part in a TV show...
"In the old days mini parts would be shared with the wider BL parts bin" Would have made no difference, everyone at BL was on strike all the time, you had more chance of getting a part in a TV show... EMBOX2
  • Score: 4

5:35pm Sat 15 Feb 14

Tanya Field says...

This is a non story and sloppy journalism.

While I feel sorry for Rich Plummer-Powell, in the same way that I would for any person whose nine year old car breaks down, he quite clearly does not have to go without a car.

He could take it to North Oxford MINI, who would give him a loan car. He or Aladdin Garage could check the usual places for parts, breakers yards, ebay, Mini Spares etc. Applying just a small amount of initiative would have solved the problem, and of course, in this situation don't forget that Google is your friend. What a pity that instead this was used as another BMW/MINI bashing exercise.

You would never think that just down the road MINI Plant Oxford directly employees 4000 people and BMW Group has invested hundreds of millions in the Plant. Oh well.....
This is a non story and sloppy journalism. While I feel sorry for Rich Plummer-Powell, in the same way that I would for any person whose nine year old car breaks down, he quite clearly does not have to go without a car. He could take it to North Oxford MINI, who would give him a loan car. He or Aladdin Garage could check the usual places for parts, breakers yards, ebay, Mini Spares etc. Applying just a small amount of initiative would have solved the problem, and of course, in this situation don't forget that Google is your friend. What a pity that instead this was used as another BMW/MINI bashing exercise. You would never think that just down the road MINI Plant Oxford directly employees 4000 people and BMW Group has invested hundreds of millions in the Plant. Oh well..... Tanya Field
  • Score: 1

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