Football fans may get compensation for transmission glitch

The Oxford Times: Football fans may get compensation for transmission glitch Football fans may get compensation for transmission glitch

Football fans left frustrated when their cable TV service failed 10 minutes before the World Cup kicked off have now been offered the chance of compensation.

Fans in three streets in Didcot were unable to tune in to Brazil’s 3-1 win over Croatia, the competition’s opening game, because of a fault with Virgin Media TV, occurring at about 8.50pm on Thursday.

Viewers with the service were unable to watch the World Cup opening ceremony or the first match of the tournament as a result.

Picture researcher Neil Braggins, 48, who lives in Park Close, said: “It was very frustrating. Virgin said at the time it was an area fault.”

Virgin Media spokesman Emma Hutchinson said: “A small number of Virgin Media homes in the Didcot area were affected by a localised fault, which happened just before the Brazil versus Croatia match kicked off.

“Our engineers began work immediately and we started to bring people back online the next morning.

“We apologise to anyone who missed the game.”

She added that the company would be happy to discuss compensation on a case-by-case basis.

Comments (1)

Please log in to enable comment sorting

3:28pm Mon 16 Jun 14

deedee444 says...

Why didn't they just watch the ceremony/match on terrestrial tv????? they didn't need to watch it thru their Virgin box.....thick didcot--ites duhhhhhh!!!
Why didn't they just watch the ceremony/match on terrestrial tv????? they didn't need to watch it thru their Virgin box.....thick didcot--ites duhhhhhh!!! deedee444
  • Score: 0

Comments are closed on this article.

click2find

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree