Care home takes on extra staff after complaints

Care home takes on extra staff after complaints

Care home takes on extra staff after complaints

First published in News
Last updated

A CARE home says it has employed extra workers after concerns were raised about the staffing levels.

Care Quality Commission (CQC) inspectors visited the Bridge House in Thames View, Abingdon, in March after the family of one of the residents lodged a complaint.

Relatives of 87-year-old dementia sufferer Margaret Bott, who was at the home from January to March, claim she wasn’t given the level of care they expected and was regularly having falls, causing bruises.

Mrs Bott’s daughter Christine Friend, 56, of East Hagbourne, said: “Every time we went there, there seemed to be something else.”

Mrs Bott has since been living with husband Alfred Bott, 82, in their home in Marcham. He said: “Every time we went there there was something wrong.”

Independent inspectors made an unannounced visit to the 71-bedroom home in March.

The CQC report, published last month, found the home met all expected standards for respect, care, safety, and management – but highlighted staffing as a concern. On the day of the inspection there were 45 residents and nine care workers on duty, including two nurses.

The report author said: “There were not enough qualified, skilled and experienced staff to meet people’s needs.”

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Spokesman for the home David Madden said: “We have undertaken a range of actions to address the points raised, including freeing up carers’ time by reallocating some duties to domestic staff and introducing team leaders to enable all colleagues to work effectively in dedicated teams.

“We have recruited additional care staff, which ensures we continue to have the appropriate staffing to meet increasing occupancy levels.”

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