A HOSPICE leader said it has moved to address inspectors’ concerns about how patient records are kept.
Katharine House Hospice chief executive Jane Miles spoke after the Care Quality Commission said action was needed over records.
It met standards for all five other areas after the unannounced June 3 visit for care, cleanliness, medicines, supporting staff and monitoring standards.
The hospice, in Adderbury, near Banbury, takes people from north Oxfordshire and parts of Northamptonshire and Warwickshire.
It provides end-of-life residential care as well as day services, community nursing and bereavement support.
A recent CQC report said: “People were not protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were not maintained.”
This had a “minor impact” on users, it said, as some care records, risk assessments and care plans were incomplete.
For example one person was at risk of developing pressure ulcers, but there was no care plan to provide information on how to avoid them.
It also said a record revealed a person would need help with moving and handling, but did not set out what technique to use.
Yet it praised the “calm and pleasant” atmosphere and “warm, friendly and polite” nursing staff.
One patient said: “We cannot express how grateful we are.”
In a statement, the chief executive said she was “delighted” with patient comments.
She said: “Unfortunately, on the day of the inspection these high standards of care were not reflected in some of the documentation.
“Training was immediately put in place for all members of the clinical staff and new systems have been introduced to quality assure this documentation on an ongoing basis.”
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