Steve Lewis, in your lead letter on Friday, appears to have got his bus companies muddled up.

Any drivers or members of staff of Oxford Bus Company that I have encountered have been role models of civility, courtesy and conduct towards their customers, as indeed the writer vouched for in his letter.

Any grievance he has, if there is one, should be directed towards Stagecoach.

JOHN MACKIE, (member Bus Users UK) Hendred Street, Oxford